Customer service

General questions

No, you need to take the parcel you wish to dispatch, to the terminal that suits you and that’s where you can post it. This is where you can see the list of the terminals near you.

No, for safety, security and traceability, you can pay only by bank cards at our terminals.

Of course there is. FOXPOST provides an insurance coverage of up to HUF 300,000 for parcels sent to FOXPOST terminals, while for home-delivered parcels it provides a coverage of up to HUF 50,000.

The packaging should always be chosen according to the content of the parcel. Choose packaging material (box, envelope, plastic) in which your parcel is sure to be safely delivered.  For fragile products the following should be ensured:

-Tough and rigid outer packaging (cardboard box)

-It must be lined on all sides (bottom, top, sides) with suitable material (e.g. bubble wrap)

-If multiple fragile items are placed inside the same parcel, they must be properly separated from one another so to prevent collision.

-In case of parcels delivered with home delivery select the “Fragile” shipping service.

-Write “Fragile” on every side of the package

To be on the safe side, write the name and telephone number of the sender and the recipient on the package.

In this case call our customer service number, and our colleagues will help you find a solution. We can recommend you another terminal and/or provide information on the expected repair date of the terminal concerned. Our customer service phone number: 06-1-999-0-369

Mondays – Fridays: 8.00 a.m. - 8.00 p.m.

Saturdays – Sundays: Technical help: 9.00 a.m. - 6.00 p.m.

XS 4.5 cm x 36 cm x 53 cm, max. 5 kg
S 12 cm x 36 cm x 62 cm, max. 15 kg
M 20 cm x 36 cm x 62 cm, max. 25 kg
L 38 cm x 36 cm x 62 cm, max. 25 kg
XL 60 cm x 36 cm x 62 cm, max. 25 kg

The parcel is delivered to the destination terminal within two business days after the courier removed it from the dispatch terminal.

Some of our terminals are working with full capacity in certain periods (e.g. before Christmas), so parcels can only be placed into lockers from which recipients have already collected theirs, therefore the delivery time to such terminals may be longer at such times.

In case of home delivery, the delivery time is usually two to three business days after our courier collected the parcel from the terminal.

We can guarantee no specific delivery time for our parcels.

Yes, if you need an invoice, you can request an invoice of the service used even as a private individual.

Just complete the invoice request form (see “Requesting an invoice” at the bottom of the website foxpost.hu) with the invoicing data and the parcel numbers before the 6th day following the month concerned. Only invoice requests registered before the 6th day of the month following the month concerned, are taken into account for invoicing the relevant month. The monthly invoice is delivered to private individual senders electronically before the 10th business day following the month concerned.


NB: Please make sure you enter your data accurately because we cannot verify the personal data you have entered for invoicing, so they will appear on the invoice as you entered them in your request.

If a parcel is to be sent to a terminal, the dispatch code will be a 9-digit code, for home delivery it will be a 7-digit code, which you will have to enter in the “Send a parcel” menu of the terminal. The dispatch process starts after the code is entered; the data associated with the dispatch code are loaded, then you will have to confirm them and pay the delivery fee after which the door of the locker into which the parcel is to be placed opens up.

The dispatch code is sent to the sender via email if parcel dispatch is initiated on Vaterafutár, or if the parcel has been created in the Parcel Wizard, the dispatch code is shown in “My parcels”.

Sending a parcel

Visit the nearest terminal. (See the list of terminals here.)

On the screen of the terminal choose “Send a parcel”. Select the terminal to which your parcel is to be delivered for the recipient. With the size chart on the terminal set the locker size and pay with a bank card. (Registered members can send parcels at lower rates. For details, see here.) Then place your parcel in the locker that opens at this point, close the door and print the receipt.

When the parcel has been shipped to the destination, the recipient is notified in a text message and they can pick up the parcel in 3 calendar days. (If this period open for parcel collection includes a public holiday, the time limit is automatically extended.)

Sign in through foxpost.hu. Once signed in, select “Send a new parcel” and enter the recipient’s data. Once the data are entered, you are given a dispatch code which you have to use when dispatching your parcel. You can dispatch your parcel through any of our terminals. Choose “Send a parcel”/“Parcel Wizard” and enter your dispatch code. With the size chart on the terminal set the locker size and pay the members’ discount rate with a bank card. Then place your parcel in the locker that opens at this point, close the door and print the receipt. When the parcel has been shipped to the destination, the recipient is notified in a text message and in an email, and they can pick up the parcel in 3 calendar days. (If this period open for parcel collection includes a public holiday, the time limit is automatically extended.)

Register through the foxpost.hu page. Once signed in, select “Send a new parcel” and enter the recipient’s data.

Parcel label is a mandatory requirement for home delivery, so if you cannot print it at home, indicate “I need label printing” in the relevant field after entering the required data. In this case the parcel label will be printed and attached to the parcel by our courier.

After entering all of the required details you will be provided with the parcel label or the dispatch code. Visit the nearest terminal. (See the list of terminals here.) On the screen of the terminal choose “Send a parcel”, “Parcel Wizard”, scan the barcode on the parcel label or enter the dispatch code. With the size chart on the terminal set the locker size and pay with a bank card. Then place your parcel in the locker that opens at this point, close the door and print the receipt.

You do not need to print parcel label for parcels dispatched to a terminal, but for safety/security reasons write the name and telephone number of the sender and the recipient on the package.

The dispatch code is required for dispatching; the label is attached to the package by our couriers when they collect it from the terminal.

A label is mandatory for home-delivered parcels, so it has to be printed by the sender, or it is to be requested from us (“Label printing requested”) as a separate service. If the label is printed by us, the dispatch code is to be used for dispatching the parcel which will be labelled by our courier.

This message is displayed when no lockers of the selected size or any larger size is available (empty) in the terminal.

No, only one parcel can be placed in a locker.

We have more than 110 terminals across Hungary with over 13,000 lockers, so it is very rare that there is no locker available for you. To be on the safe side, we suggest that you check here the courier collection times applicable to the terminal of your choice. Most of the lockers of our terminals are in highest demand right after the collection times, so that’s the time slot you should aim at avoiding.

Once the labels are printed you have 7 days to dispatch the parcel through the FOXPOST terminal of your choice.

If you want to send a new parcel, our promotional tariffs do not apply to locations marked “List price” in the list of pickup points; parcels can only be sent to these places at list prices. The list price has to be paid at the terminal; the price shown in the parcel wizard may be different.

List price terminals are shown in our “Prices” menu.

Yes, the terminal gives you a receipt as a proof of dispatch once you have sent your item.

If you wish to receive a receipt, select “Print receipt” on the screen at the end of the transaction.

In this case shut the door without placing the parcel inside and then press the button “Choose a different locker size” on the screen. This is how you can have your previous payment cancelled and choose another locker. We issue a receipt marked “Payment aborted” about the cancelled transaction, and the bank will remove the blocking from the shipping fee.

Pick up a parcel

Your parcel will be kept in our terminal for 5 calendar days. The time and date before which the parcel has to be collected will be specified in the text message and the email message informing you about the delivery of your parcel. (If the period open for parcel collection includes a public holiday, it will be automatically extended.)

After the expiry of the appointed collection time and date it is returned to our warehouse where it is kept for one more week. During this period both the recipient and the sender may request repeated delivery for a fee of HUF 1099.The cost of repeated delivery can be settled by the recipient at the terminal by bank card. If you do not request repeated delivery, your parcel will be returned to the sender for HUF 500.

Once the parcel has been delivered to the pickup point, a text message is sent to the recipient. Recipient can open the relevant door of the terminal using the unique opening code sent, and known only, to them.
In case of home delivery the courier may deliver the parcel to the recipient in person, its family members or other authorised persons present at the address. 
Before delivery we send a text message and an email notifying the recipient about when the courier will arrive. 
The date and address of delivery can be modified through the link specified in the email.

Anyone can collect a parcel from the terminal locker with the opening code. In case of home delivery the courier may deliver the parcel to the recipient in person, its family members or other authorised persons present at the address.

The courier makes two attempts at delivering the parcel on two successive business days. If the recipient fails to collect the parcel, it is returned to our central warehouse, from which we return it to the sender to the dispatch point for HUF 500.

In case of failed delivery, the recipient is notified about the failed delivery in an email and a text message, and the courier makes another attempt at delivering the parcel. The courier’s contact details are included in the email and text message send to the recipient as a notification about the arrival of the parcel, so the recipient can – if necessary – contact the courier to agree on a delivery time.

Upon completing your purchase select the nearest FOXPOST terminal and enter your mobile phone number. Once our courier has collected the parcel from the online shop, they deliver it to the selected destination terminal in 1-3 business days. You will receive a text message when your parcel has reached the pickup point. The message includes an opening code.

NB: Do not delete the text message because you may need it, should you wish to return the parcel.

Visit the terminal, enter your opening code and open your locker: only you know what the parcel contains so the entire process is not only quick, but is also completely confidential. If you have already paid online, this is all you have to do. If you have not paid yet, no problem, you can use your bank card at the terminal, just like when making a purchase at an online shop. Your parcel is kept in the terminal for 3 days after delivery.

You can pay for the parcel delivered to the terminal only by bank card when you collect your item.

In case of home delivery you can pay the courier in cash or by bank card.

In this case you are kindly requested to take a photo of the packaging, of how the package looks from the outside and the inside (including the internal space filler/separating materials), and of the damaged product. Then fill in the report form available on our website. Attach the photos of the damage to the form. Your report will be investigated on the basis of these information and attachments, and you will be informed of our findings within 30 days.

Returning a parcel

Return to the terminal where you picked up your parcel earlier on. On the touch screen select “Return”. Use the opening code with which you picked up the parcel in the first place. Deposit the parcel into the locker opening at this point, and then shut the locker door. That’s all you need to do – we will take care of the rest. NB: The function is available only for returning products – free of charge, within 14 days – ordered from online shops. It is not available for parcels sent from one private individual to another. Some online shops may have non-standard arrangements in place for returns. Therefore you should always check out the rules of the relevant shop pertaining to returns.

Questions regarding cash on delivery payment

The recipient can pay the cash on delivery by bank card at our terminal or in cash or by bank card at the courier in case of home delivery.

The recipient has 3 days to pick up the parcel if it was sent to a terminal. The amount of cash paid on delivery is credited to us when the parcel has been delivered to and collected by the recipient, and then it can be transferred to the sender. In case of home delivery the amount of the cash on delivery is transferred within 3 business days from receipt by the recipient. The parcel ID is indicated in the comment field of the bank transfer so you will know which parcel’s cash on delivery is transferred.

Yes, provided you are a registered member on foxpost.hu. The amount you wish to receive from a given recipient upon delivery can be specified when you enter into your own account and enter the recipient data. Please note that we will ask the recipient only for the amount you specify when generating the parcel. So if you also wish to have the shipping cost collected from the recipient , you should add it to the product price and specify the sum as the amount to be collected.

Once you have dispatched the parcel, you can no longer modify the amount of cash on delivery.

FOXPOST credit

FOXPOST credits allow you to post your parcels at a discount through the FOXPOST network in a hassle-free way.

There are a variety of ways to collect credits:

  • If you are invited by a friend to join the FoxPost membership, register through the link in the invitation and FoxPost credits will be credited to your profile immediately.
  • If you are already a member, you can also invite your friends. If any of them registers, we will send you an email about this, and you and your friend will receive HUF 600 each into your accounts.
  • As a registered FoxPost member you can earn credits during our special promotional campaigns as well. You will be notified of our special offers and discounts applicable for limited periods.

You may invite any number of friends, but don’t forget that each email address may only be used for one registration.

To be eligible for the courtesy credits you have 3 days after the delivery of the invitation. You can register as a member later on as well; in that case you can earn credits by sending invitations. For more information go to “How do I collect credits?”

The FOXPOST credits in your account can be used for 30 days. Once you receive your invitation, you have 3 days to register as a FOXPOST member if you want your courtesy credits to be added to your account.

Enter your profile, click “My profile” to check out your balance.

Credits give you discounts when you send parcels, they are automatically deducted from the sum total during payment.

Issues and comments

Do you have any problems regarding our services? Do you have any suggestions for us? Do you have a compensation claim? Please, let us know using the following forms.

Our colleagues will get back to you ASAP, and we will come up with a solution.

Your opinion is important for us, and we are happy to help.

To report a delay in delivery, please enter your data and the date when the parcel was dispatched and when you received it. We will use our best efforts to investigate the case within 30 days, but as quickly as possible subject to free capacities.

I want to fill in the form

To report a parcel delivered damaged, please enter your data and attach a photo showing the damage. If you ordered the product from an online shop and a photo of the intact product is available, please upload that one as well. We will use our best efforts to investigate the case within 30 days, but as quickly as possible subject to free capacities.

I want to fill in the form

To report a lost parcel, please fill in your data, together with all available details that may help identify your parcel. We will use our best efforts to investigate the case within 30 days, but as quickly as possible subject to free capacities.

I want to fill in the form

If the amount charged by a terminal is incorrect, please fill in your data, together with why you think the amount charged was incorrect as well as when it was charged. If possible, enclose documents which prove that the amount charged was incorrect. (Bank statement etc.) We will use our best efforts to investigate the case within 30 days, but as quickly as possible subject to free capacities.

I want to fill in the form

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